Frequently asked questions

A frequently asked questions (FAQ)

We have compiled a list of frequently asked questions to provide passengers with the essential information they need while traveling through our airports. Here you will find details about travel procedures, luggage, and available services to make your journey easier and more enjoyable.

Arrivals to Muscat International Airport

Departures from Muscat International Airport

Arrivals to Muscat International Airport
Visa, customs, baggage claim and more

How can I obtain a visa to enter the Sultanate of Oman?

You can apply for a visa through the Royal Oman Police eVisa website by clicking here.

For more information about the types of visas for visitors to the Sultanate of Oman, please click here.

For more information about the online visa application service, you can also visit the Royal Oman Police website here.

If you have any questions about the visa application procedures, you can contact the eVisa call center at the following numbers:

+968 2429 0942

+968 2429 0826

Can I enter the Sultanate of Oman during a transit period at Muscat International Airport?

Entry to the Sultanate of Oman is permitted during a transit period at Muscat International Airport if you have enough time (at least 6 hours).

It is recommended to contact the Royal Oman Police in advance to verify the necessary requirements and procedures at the following number (0096824518746) or visit the Royal Oman Police website by clicking here to check if you are eligible for a visa.

Can you provide me with information about the status of my flight (Flight Number) from (Departure Airport) to (Arrival Airport)?

For more information about flights, please click here.

Are there special buses available for passengers to and from the airport?

Yes, there is a transportation company located on the ground floor of the airport. For more information about bus schedules and locations, please click here.

Where can I find a taxi upon arrival at the airport?

Taxi services are available in the arrivals hall. Additionally, taxis from major hotels may sometimes wait for passengers near the exit passageway.

Where are the car rental offices located?

In the arrivals area or you can book in advance by contacting the car rental companies available at Muscat International Airport.

Is there a place to store my luggage if I have long waiting hours at the airport?

Yes, there is a luggage storage facility. Please visit Storage & Go on the fourth floor of the departures area (Entrance C).

Is there internet service available at the airport?

Yes, internet service is available for free at the airport for two hours.

Are there any lounges in the airport to purchase a new phone line upon my arrival?

Yes. Travelers can top up their phone credit or purchase a new phone line from one of the three telecom company branches located in the arrivals hall at Muscat International Airport.

Departures from Muscat International Airport

Check-in, baggage and more

When can I go to the airport to catch my flight?

It is recommended to arrive at the airport 3 hours before your flight departure time to ensure all procedures are successfully completed, such as checking in luggage, passing through security, and reaching the boarding gate on time.

Is there a luggage wrapping service at Muscat International Airport?

Yes, luggage wrapping services are available at Muscat International Airport. Additionally, travelers can ship excess luggage at the kiosk near Counter G on the departure level (located on the fourth floor) of the airport, before checking in their luggage. For more information, please click here.

What items and tools are prohibited on the plane?

You can find a list of prohibited items and tools here.

Is there a place to store my luggage if I have long waiting hours at the airport?

Yes, there is a place to store your luggage. Please visit Storage & Go on the fourth floor of the departure area (Entrance C).

Are wheelchair services available for passengers with special needs?

Yes, we provide wheelchair transport services. Passengers who require this service at the airport are requested to inform the airlines in advance or during booking to ensure a hassle-free journey.

When does the boarding gate open?

Boarding gates open one hour before the departure time, and boarding usually begins thirty minutes before departure and ends fifteen minutes before departure.

Lost and Found

What should I do if I lose or find something inside the terminal?

If you lose something at the airport, it is best to immediately go to the Royal Oman Police office located on the ground floor, or contact the following number: +968 2435 5880. The specialized staff will assist you in searching for your lost items and provide the necessary support.

What should I do if I lose something on the plane?

If you forget or lose any of your belongings on board one of the aircraft, please contact the lost and found office of the operating airline.

For Oman Air flights, please contact +968 2435 5100 or via the following email: [email protected]

For Salam Air flights, please contact the following email: [email protected]

For other airlines, contact via the following email: [email protected]

or on the following numbers:

+968 9202 5215

+968 9942 6560

Muscat International Airport Terminal

Is there a hotel for accommodation if you're staying at Muscat International Airport for a long period?

Yes, there is the Aerotel hotel on the fifth floor of the Departures area at Muscat International Airport. You can head to the hotel after completing the travel procedures. For more information, please click here to visit the hotel's website.

Can I know more about the available lounges at the airport? I'd like to know their locations, the facilities they offer, how to access them, and if there are any entry fees.

Please click here to learn about the lounges available at Muscat International Airport.

Airport’s Parking

What are the parking fees at Muscat International Airport?

Click here to see the parking fees.

Where should I park my car during my visit to the airport? And how much do the parking spots cost?

Please click here to find out all the details about the airport parking for travelers.